Mystery Shopping

Care Home Mystery Shopping Service

Do you really know what’s happening in your care home?

Do you believe every resident deserves dignity, warmth, and exceptional care?

Our Care Home Mystery Shopping service provides honest, independent insights into the resident experience — so you can maintain the highest standards of care and compliance.

• Unbiased feedback from trained professionals

• Real-life scenarios to assess staff performance, communication, and compassion

• Detailed reports highlighting strengths and areas for improvement

• Confidential and constructive service designed to support continuous improvement

Whether you manage a single home or a group, we help you see your service through the eyes of residents and families.

Contact LM Care Consultancy today to arrange your mystery visit and ensure your care home is delivering excellence every day.

💬 Why It Matters: The insights help ensure older adults receive the respect and attention they deserve.