Expert Consulting to support in delivering and sustaining high quality care.
At LM Care Consultancy, we excel in providing tailored consulting services that drive strategic growth and operational success. Trust our experienced professionals to deliver precise insights and effective solutions for your business challenges.
Our Services
🔍 2-Day Mock Inspection – Be Inspection Ready with Confidence
Worried about your next CQC or CIW inspection? Let L.M Care Consultancy take the pressure off with our intensive 2-Day Mock Inspection — designed to mirror the real thing and prepare your team for success.
Over two focused days, we’ll assess your service against key regulatory standards, identify areas for improvement, and provide practical, actionable feedback.
🗂 What’s included:
Full review of care plans, risk assessments & documentation
Staff interviews & competency checks
Environment walkthrough & infection control spot-checks
Leadership & governance review
Immediate feedback and a detailed improvement report
✅ Realistic inspection experience
✅ Honest, constructive insights
✅ Tailored action plan to boost compliance
Whether you're due an inspection or simply want to raise your standards — we’ll help you feel confident, compliant, and prepared.
🔹 Interim Management in Care – Expertise When You Need It Most 🔹
Are you facing a leadership gap in your care service? Need urgent support to stabilise operations, meet regulatory requirements, or drive improvement?
At L.M Care Consultancy, we offer interim management solutions tailored to your service’s unique needs. With over 18 years of hands-on experience in health and social care — from frontline nursing to regional operations — we step in with confidence, compassion, and compliance at the core.
✅ CQC & CIW regulatory expertise
✅ Proven leadership across England & Wales
✅ Crisis management & turnaround support
✅ Operational oversight & team mentoring
✅ Commissioner engagement & strategic planning
Whether you're navigating change, preparing for inspection, or simply need a steady hand at the helm — we’re here to help.
Mystery Shopping
Care Home Mystery Shopping Service
Do you really know what’s happening in your care home?
Do you believe every resident deserves dignity, warmth, and exceptional care?
Our Care Home Mystery Shopping service provides honest, independent insights into the resident experience — so you can maintain the highest standards of care and compliance.
Unbiased feedback from trained professionals
Real-life scenarios to assess staff performance, communication, and compassion
Detailed reports highlighting strengths and areas for improvement
Confidential and constructive service designed to support continuous improvement
Whether you manage a single home or a group, we help you see your service through the eyes of residents and families.
Contact LM Care Consultancy today to arrange your mystery visit and ensure your care home is delivering excellence every day.
💬 Why It Matters: The insights help ensure older adults receive the respect and attention they deserve.
📝 Care Plan Audits – Because Quality Care Starts with Quality Documentation
At L.M Care Consultancy, we understand that care plans are the backbone of safe, effective, and person-centred care. But are yours truly reflective of the support your service provides?
We offer comprehensive Care Plan Audits to ensure your documentation meets regulatory standards and genuinely supports the wellbeing of those in your care.
🔍 What we check:
Accuracy, clarity, and person-centred detail
Compliance with CQC/CIW regulations
Risk assessments and clinical oversight
Evidence of involvement from service users and families
Alignment with best practice and inspection expectations
✅ Actionable feedback
✅ Practical recommendations
✅ Peace of mind before inspections
Whether you're preparing for a regulatory visit or simply want to raise your standards — we’re here to help you get it right.
🦠 Infection Control Audits – Protecting People, Preserving Standards
Infection prevention is not just a policy — it's a promise to keep those in our care safe.
At L.M Care Consultancy, we offer comprehensive Infection Control Audits designed to help care services maintain robust hygiene practices, meet regulatory expectations, and safeguard both staff and residents.
🔍 What we assess:
Cleanliness and hygiene protocols
PPE usage and availability
Staff training and compliance
Isolation procedures and outbreak management
Alignment with CQC/CIW standards and best practice
✅ Clear, actionable feedback
✅ Practical improvement plans
✅ Confidence ahead of inspections
Whether you're preparing for a visit, recovering from an outbreak, or simply want peace of mind — we’re here to help you stay infection-safe and inspection-ready.
About
our company
Lesley Mason – Founder, L.M Care Consultancy
With over 18 years of experience in the care industry, Lesley Mason is a passionate advocate for delivering high-quality, person-centred care. Her career began as a Healthcare Assistant within the NHS, and through dedication and continuous professional development, she progressed to become a Qualified Nurse and later an Operations Director overseeing services across England and Wales.
Lesley is the founder of L.M Care Consultancy, based in South Wales, where she supports care providers in achieving excellence through regulatory compliance, operational efficiency, and compassionate leadership. Her deep understanding of CQC and CIW frameworks, combined with hands-on experience working alongside commissioners, enables her to offer tailored guidance that drives sustainable improvements in care delivery.
Lesley’s mission is simple: to elevate standards and empower care teams to provide the kind of service that truly makes a difference.
